Hi I’ve just paid for an order: (Unique Transaction ID #7L5285017X282684X) – for the Unbranded Totally Pro Skin.

The Paypal Redirect went to a blank order page! - So I am not sure if it registered properly.

Can you tell me how I download the skin

Thanks

If the payment went through you should be able to click on customers area in the top right of the website and download there. If you have no license you will have to try payment again. Sorry if anything happened on our end. It seems like a bug or a unusual error I haven't seen before.

Thanks,
Matt

Originally Posted by Matt

If the payment went through you should be able to click on customers area in the top right of the website and download there. If you have no license you will have to try payment again. Sorry if anything happened on our end. It seems like a bug or a unusual error I haven't seen before.

Thanks,
Matt

Well my payments gone through, but I can't login to the customer area - I sent a screenshot to sales@ showing what I saw after the payment went through and I got redirected. Can you please check your paypal transactions, as I'm not paying again because of an error on your software.

Thanks

Look this is absolutely disgraceful - I have paid for a product, you have accepted the payment and taken the money via paypal, and the only help I am getting is "sorry there was a problem with the our software, you'll just have to pay again!"

Can you please give this you attention ASAP, I either want an immediate refund, or my product.

This is my paypal transaction:
Unique Transaction ID #7L5285017X282684X

Can you get back to me ASAP please, this really is not a professional way to conduct business.

i have let the admin know that controls all the software going out and download.

I also get a permission problem when I click "Customers Area"

"you do not have permission to access this page. This could be due to one of several reasons:"

Please send email to sales@completevb.com with all your order info and it should be resolved. Did you use the same email you did when you registered on forum ? If not change your email address to match.

I have fixed this for him.

Thanks,
Matt

Matt

Does it take time for the process. As i have bought the skin, but when i click on the Custormer area it says

"you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
"